Privacy policy

Privacy Policy – The Memory Mill Studio

Last Updated: October 30, 2025

1. Introduction

The Memory Mill Studio (“we,” “our,” or “us”) operates this online store and website, including all related information, content, features, and services (the “Services”). Our store is hosted by Shopify Inc., which enables us to securely process orders, payments, and communications with you.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, make a purchase, or interact with us. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Personal Information We Collect

We collect information necessary to process your orders, improve your shopping experience, and communicate with you. This includes:

  • Contact Information: name, billing and shipping address, phone number, email.

  • Payment Information: card or payment details (processed securely through Shopify — we do not store your full payment data).

  • Order Details: products purchased, quantities, order history, and preferences.

  • Account Information (if applicable): login credentials and saved preferences.

  • Communications: messages, reviews, or customer support inquiries.

  • Device & Usage Data: IP address, browser type, pages visited, and interactions (collected via cookies or analytics tools).

3. How We Use Your Information

We use your personal information to:

  • Process Orders – fulfill purchases, ship products, and provide updates.

  • Communicate with You – respond to inquiries, send order confirmations, and offer customer support.

  • Improve Our Services – personalize your experience, analyze site traffic, and improve products.

  • Marketing – send limited promotional emails or ads (only if you’ve opted in).

  • Legal & Security – comply with legal obligations, prevent fraud, and maintain a secure shopping environment.

You may unsubscribe from marketing emails at any time by clicking “unsubscribe” or contacting us directly.

4. How We Share Your Information

We only share personal information with trusted partners that help us operate our business. These include:

  • Shopify – website hosting, payment processing, and order fulfillment.

  • Shipping Providers – to deliver your orders.

  • Email & Marketing Tools – to send newsletters or order updates (if subscribed).

We do not sell or rent your personal information to any third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tools to improve your browsing experience, track performance, and personalize content.
You can manage or disable cookies through your browser settings, but this may affect site functionality.

6. Data Security and Retention

We take data protection seriously. Shopify encrypts your payment and personal data using SSL (Secure Socket Layer) technology.
While no system is completely secure, we take reasonable precautions to protect your information from unauthorized access or misuse.
We retain order and account information only as long as necessary to fulfill orders, comply with tax or legal requirements, and maintain our business records.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or receive a copy of your personal data.

  • Request corrections or deletion of inaccurate information.

  • Opt out of marketing communications.

To exercise these rights, contact us at thememorymillstudio@gmail.com. We will respond within 30 days.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
If you believe a child has provided us their data, please contact us to have it removed.

9. Florida Residents

We comply with the Florida Information Protection Act (FIPA), which requires reasonable measures to protect your personal information and to notify you promptly in the event of a data breach.
All data is stored and processed in accordance with U.S. and Florida state law.

10. International Transfers

Our store is hosted on Shopify’s servers, which may be located outside of the United States.
By using our Services, you consent to the transfer of your information to these secure systems for processing.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
We will post any updates here with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
By Email: thememorymillstudio@gmail.com
By Mail:  6526 South Kanner Highway PMB 143, Stuart, FL 34997, USA
Hours:    9 AM – 5 PM Eastern Time, 7 days a week